Contact Us
Whether you spotted an outdated offer, want to flag a new sweepstakes casino for review, or simply have a question about how the Gold Coin and Sweeps Coin model works, we want to hear from it. This page explains what we can help with, what we can't, and the best way to reach us.
What We Can Help With
Top Sweeps Coin Casinos covers new sweepstakes and social casinos across the US, and most of the messages we receive fall into a handful of categories:
- Corrections — an eligible-state list, welcome offer, or redemption threshold that's changed since we last checked it
- Suggestions — a new sweeps coin casino you think belongs on our rankings
- General questions — how the sweepstakes model works, how Sweeps Coins differ from Gold Coins, or how prize redemption generally functions
- Feedback on our reviews — anything you think we got wrong, missed, or explained unclearly
We fact-check operator details regularly, but terms at sweepstakes casinos change often — eligible states, minimum ages, and redemption rules can all shift with little notice. If something on the site looks out of date, telling us helps keep the information useful for the next reader.
What We Can't Do
There are a few things that fall outside what an independent review site can offer:
- We cannot access, manage, or make changes to your account at any sweepstakes casino
- We cannot process redemptions, refunds, or payments on behalf of an operator
- We cannot verify your identity or resolve a KYC (know-your-customer) hold with a casino
- We cannot give legal advice on whether a specific site is permitted in your state
For account issues, payment delays, or verification problems, you'll need to contact the sweepstakes casino directly through the support channel listed in its own terms and conditions. Each operator handles identity verification, redemption processing, and customer support independently of this site.
Before You Reach Out — Common Questions Answered
A lot of the messages we get are answered faster by a quick read than by waiting for a reply. Here's what typically comes up:
Is a sweepstakes casino "real money" gambling?
No. Sweepstakes casinos run on a dual-currency promotional model rather than traditional real-money wagering. Gold Coins are used for casual, non-redeemable play, while Sweeps Coins are the promotional currency that can, subject to an operator's terms, be redeemed for prizes once minimum thresholds and identity checks are met. This structure is what separates a sweepstakes casino from a regulated online casino.
Are these sites legal in my state?
Availability varies by state, and it changes. Some states permit most sweepstakes casino operators, others have restricted or taken action against them, and individual operators often decide for themselves which states they'll serve based on their own legal assessment. We don't offer legal advice on this — always check an operator's current terms and your own state's rules before signing up. Our Responsible Gambling page has more on playing safely and staying informed.
Do I have to buy coins to play or win?
No. Legitimate sweepstakes casinos are built around "no purchase necessary" participation, generally including a free alternative method of entry. Buying Gold Coin packages is optional and simply a way to keep playing once free daily coins run out — it isn't a requirement to redeem Sweeps Coins.
How do you decide the rankings on the site?
Our team reviews publicly available information on each operator — welcome offers, game libraries, state availability, and stated redemption terms — and rates them on that basis. Commission from an operator, where it applies, never buys a higher position. You can read more about the sites we currently cover on our About Us page.
How to Reach Us
For anything not covered above — a correction, a tip, general feedback, or a question about our methodology — use the contact details provided elsewhere on frommarti.com, or send a message through the form on this page if one is available to you. We read every message, though as an independent review team we can't always guarantee an individual response.
If your question relates to our Terms and Conditions, please check there first, since many process-related questions are already covered in detail.
A Note on What We Are
Top Sweeps Coin Casinos is an independent comparison and review site. We're not a sweepstakes casino, we don't operate any of the platforms listed, and we can't act on your behalf with any of them. Where we link to an operator, that relationship may earn us a commission if you sign up — this doesn't influence how we rank or review a site, and any welcome offer shown reflects the terms an operator has published at the time we checked, which may since have changed.